#pwcw-app {
    --pwcw-header: #1e40af;
    --pwcw-accent: #2563eb;
    --pwcw-panel-bg: #ffffff;
    --pwcw-page-bg: #f8fafc;
    --pwcw-bubble-bg: #f1f5f9;
    --pwcw-launcher: #2563eb;
    --pwcw-user-bubble: #2563eb;
    --pwcw-bot-label: #64748b;
    --pwcw-launcher-bottom: 20px;
    --pwcw-panel-bottom: 88px;
    --pwcw-panel-max-height: min(560px, calc(100vh - 120px));
    font-family: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
    font-size: 14px;
    line-height: 1.45;
    z-index: 2147483000;
}

#pwcw-app[data-theme="teal"] {
    --pwcw-header: #0f766e;
    --pwcw-accent: #14b8a6;
    --pwcw-user-bubble: #14b8a6;
    --pwcw-panel-bg: #ffffff;
    --pwcw-page-bg: #f6fffd;
    --pwcw-bubble-bg: #e6fffa;
    --pwcw-launcher: #14b8a6;
}

#pwcw-app[data-theme="orange"] {
    --pwcw-header: #9a3412;
    --pwcw-accent: #ea580c;
    --pwcw-user-bubble: #ea580c;
    --pwcw-panel-bg: #ffffff;
    --pwcw-page-bg: #fffdfb;
    --pwcw-bubble-bg: #ffedd5;
    --pwcw-launcher: #ea580c;
}

#pwcw-app[data-theme="gold"] {
    --pwcw-header: #854d0e;
    --pwcw-accent: #ca8a04;
    --pwcw-user-bubble: #ca8a04;
    --pwcw-panel-bg: #ffffff;
    --pwcw-page-bg: #fffef8;
    --pwcw-bubble-bg: #fef9c3;
    --pwcw-launcher: #ca8a04;
}

#pwcw-app .pwcw-launcher {
    position: fixed;
    bottom: var(--pwcw-launcher-bottom);
    right: 20px;
    width: 56px;
    height: 56px;
    border-radius: 50%;
    border: none;
    background: var(--pwcw-launcher);
    color: #fff;
    cursor: pointer;
    box-shadow: 0 4px 16px rgba(15, 23, 42, 0.25);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform 0.15s ease, bottom 0.2s ease;
}

#pwcw-app .pwcw-launcher:hover {
    transform: scale(1.05);
}

#pwcw-app .pwcw-launcher svg {
    width: 26px;
    height: 26px;
    fill: currentColor;
}

#pwcw-app .pwcw-panel {
    position: fixed;
    bottom: var(--pwcw-panel-bottom);
    right: 20px;
    width: 100%;
    max-width: 380px;
    max-height: var(--pwcw-panel-max-height);
    transition: bottom 0.2s ease;
    display: none;
    flex-direction: column;
    border-radius: 12px;
    overflow: hidden;
    box-shadow: 0 8px 32px rgba(15, 23, 42, 0.15);
    background: var(--pwcw-panel-bg);
}

#pwcw-app.pwcw-open .pwcw-panel {
    display: flex;
}

#pwcw-app .pwcw-panel-header {
    background: var(--pwcw-header);
    color: #fff;
    padding: 12px 14px;
    display: flex;
    align-items: center;
    gap: 10px;
    flex-shrink: 0;
}

#pwcw-app .pwcw-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.2);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 14px;
    flex-shrink: 0;
}

#pwcw-app .pwcw-panel-title-wrap {
    flex: 1;
    text-align: center;
    margin-right: 24px;
}

#pwcw-app .pwcw-panel-title {
    font-weight: 600;
    font-size: 15px;
}

#pwcw-app .pwcw-chevron {
    cursor: pointer;
    opacity: 0.9;
    font-size: 14px;
    background: none;
    border: none;
    color: #fff;
    padding: 4px;
}

/* Body: column — scrollable transcript + footer composer */
#pwcw-app .pwcw-panel-body {
    display: flex;
    flex-direction: column;
    flex: 1;
    min-height: 0;
    background: var(--pwcw-page-bg);
}

#pwcw-app .pwcw-chat-stream {
    flex: 1;
    min-height: 180px;
    overflow-y: auto;
    overflow-x: hidden;
    padding: 12px 14px;
    -webkit-overflow-scrolling: touch;
}

#pwcw-app.pwcw-chat-mode .pwcw-chat-stream {
    min-height: 240px;
}

#pwcw-app .pwcw-welcome {
    font-size: 13px;
    color: #64748b;
    margin-bottom: 8px;
}

#pwcw-app .pwcw-intro-block {
    margin-bottom: 12px;
}

#pwcw-app .pwcw-messages {
    display: flex;
    flex-direction: column;
    gap: 12px;
    margin-top: 4px;
}

/* Message rows */
#pwcw-app .pwcw-msg-bot .pwcw-msg-row {
    display: flex;
    gap: 8px;
    align-items: flex-start;
    max-width: 100%;
}

#pwcw-app .pwcw-bot-avatar-sm {
    flex-shrink: 0;
    width: 28px;
    height: 28px;
    border-radius: 50%;
    background: var(--pwcw-header);
    color: #fff;
    font-size: 11px;
    font-weight: 700;
    display: flex;
    align-items: center;
    justify-content: center;
    line-height: 1;
}

#pwcw-app .pwcw-msg-main {
    min-width: 0;
    flex: 1;
}

#pwcw-app .pwcw-msg-label {
    display: block;
    font-size: 12px;
    color: var(--pwcw-bot-label);
    margin-bottom: 4px;
}

#pwcw-app .pwcw-bubble {
    display: inline-block;
    padding: 10px 13px;
    border-radius: 14px;
    font-size: 13px;
    max-width: 100%;
    word-wrap: break-word;
}

#pwcw-app .pwcw-bubble-bot {
    background: var(--pwcw-bubble-bg);
    color: #1e293b;
    border-bottom-left-radius: 4px;
}

/* Human staff replies (from provider portal) — distinct from AI */
#pwcw-app .pwcw-msg-team .pwcw-msg-row {
    display: flex;
    gap: 8px;
    align-items: flex-start;
    max-width: 100%;
}

#pwcw-app .pwcw-team-avatar-sm {
    flex-shrink: 0;
    width: 28px;
    height: 28px;
    border-radius: 50%;
    background: #059669;
    color: #fff;
    font-size: 11px;
    font-weight: 700;
    display: flex;
    align-items: center;
    justify-content: center;
    line-height: 1;
}

#pwcw-app .pwcw-bubble-team {
    background: #ecfdf5;
    color: #064e3b;
    border: 1px solid #a7f3d0;
    border-bottom-left-radius: 4px;
}

#pwcw-app .pwcw-bubble-error {
    background: #fef2f2;
    color: #991b1b;
}

#pwcw-app .pwcw-msg-user {
    text-align: right;
}

#pwcw-app .pwcw-bubble-user {
    background: var(--pwcw-user-bubble);
    color: #fff;
    border-bottom-right-radius: 4px;
    text-align: left;
}

/* Typing indicator (aligned with bot, like Conversation AI test widget) */
#pwcw-app .pwcw-typing {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 10px 14px;
    border-radius: 14px;
    background: var(--pwcw-bubble-bg);
    border-bottom-left-radius: 4px;
}

#pwcw-app .pwcw-typing span {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: var(--pwcw-accent);
    opacity: 0.35;
    animation: pwcw-typing-dot 1s ease-in-out infinite;
}

#pwcw-app .pwcw-typing span:nth-child(2) {
    animation-delay: 0.15s;
}

#pwcw-app .pwcw-typing span:nth-child(3) {
    animation-delay: 0.3s;
}

@keyframes pwcw-typing-dot {
    0%,
    60%,
    100% {
        opacity: 0.35;
        transform: translateY(0);
    }
    30% {
        opacity: 1;
        transform: translateY(-2px);
    }
}

/* First-visit onboarding form */
#pwcw-app .pwcw-onboarding-form .pwcw-field {
    width: 100%;
    border: 1px solid #e2e8f0;
    border-radius: 8px;
    padding: 8px 10px;
    font-size: 13px;
    margin-bottom: 8px;
    background: #fff;
    box-sizing: border-box;
}

#pwcw-app .pwcw-onboarding-form textarea.pwcw-field {
    min-height: 64px;
    resize: vertical;
}

#pwcw-app .pwcw-phone-field-wrap {
    margin-bottom: 8px;
}

#pwcw-app .pwcw-phone-field-wrap .pwcw-phone-input.pwcw-field {
    margin-bottom: 0;
}

#pwcw-app .pwcw-phone-field-wrap .iti {
    width: 100%;
    display: block;
}

#pwcw-app .pwcw-phone-field-wrap .iti input[type="tel"] {
    width: 100%;
    border: 1px solid #e2e8f0;
    border-radius: 8px;
    padding: 8px 10px 8px 52px;
    font-size: 13px;
    background: #fff;
    box-sizing: border-box;
    height: auto;
    line-height: 1.45;
}

#pwcw-app .pwcw-phone-field-wrap .iti--separate-dial-code .iti__selected-country {
    border-radius: 8px 0 0 8px;
    background: #f8fafc;
}

#pwcw-app .iti__country-list {
    z-index: 2147483100;
}

#pwcw-app .pwcw-consent {
    margin: 8px 0 12px;
    font-size: 11px;
    color: #64748b;
    display: flex;
    align-items: flex-start;
    gap: 6px;
    text-align: left;
}

#pwcw-app .pwcw-consent input {
    margin-top: 3px;
    flex-shrink: 0;
}

#pwcw-app .pwcw-send {
    width: 100%;
    border: none;
    border-radius: 999px;
    padding: 10px 16px;
    background: var(--pwcw-accent);
    color: #fff;
    font-weight: 600;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
}

#pwcw-app .pwcw-send:disabled {
    opacity: 0.65;
    cursor: not-allowed;
}

/* Composer footer (“Send a message”) */
#pwcw-app .pwcw-chat-footer {
    flex-shrink: 0;
    border-top: 1px solid #e2e8f0;
    background: var(--pwcw-panel-bg);
    padding: 10px 12px 12px;
}

#pwcw-app .pwcw-composer-row {
    display: flex;
    align-items: flex-end;
    gap: 8px;
}

#pwcw-app .pwcw-composer-input {
    flex: 1;
    min-height: 44px;
    max-height: 120px;
    resize: none;
    border: 1px solid #cbd5e1;
    border-radius: 10px;
    padding: 10px 12px;
    font-size: 14px;
    line-height: 1.4;
    font-family: inherit;
    box-sizing: border-box;
}

#pwcw-app .pwcw-composer-input:focus {
    outline: none;
    border-color: var(--pwcw-accent);
    box-shadow: 0 0 0 2px rgba(37, 99, 235, 0.15);
}

#pwcw-app[data-theme="teal"] .pwcw-composer-input:focus {
    box-shadow: 0 0 0 2px rgba(20, 184, 166, 0.2);
}

#pwcw-app[data-theme="orange"] .pwcw-composer-input:focus {
    box-shadow: 0 0 0 2px rgba(234, 88, 12, 0.2);
}

#pwcw-app[data-theme="gold"] .pwcw-composer-input:focus {
    box-shadow: 0 0 0 2px rgba(202, 138, 4, 0.2);
}

#pwcw-app .pwcw-composer-send {
    flex-shrink: 0;
    width: 44px;
    height: 44px;
    border: none;
    border-radius: 10px;
    background: var(--pwcw-accent);
    color: #fff;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: opacity 0.15s;
}

#pwcw-app .pwcw-composer-send:hover:not(:disabled) {
    opacity: 0.92;
}

#pwcw-app .pwcw-composer-send:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

#pwcw-app .pwcw-composer-send svg {
    width: 20px;
    height: 20px;
}

#pwcw-app .pwcw-brand {
    text-align: center;
    font-size: 12px;
    color: #94a3b8;
    padding: 8px 12px 10px;
    flex-shrink: 0;
    background: var(--pwcw-page-bg);
}

@media (max-width: 400px) {
    #pwcw-app .pwcw-panel {
        right: 10px;
        left: 10px;
        max-width: none;
    }
    #pwcw-app .pwcw-launcher {
        right: 12px;
    }
}

.iti.iti--container {
    z-index: 2147483647 !important;
}